Client Experience

Click on the articles below for more top tips and information from the experts in customer experience.

Salon client from hell  

How to deal with the salon client from hell

Sometimes those client/stylist relationships can be dreaded ones, and clients can become a client from hell. In that case, you simply need to remember a few things.   Read more


Great customer experience  

The Great Client Experience

Customer experience differentiates your salon from the one around the corner. We all deliver a great client experience at times but how do you get the team to make sure this happens every time.  Read more


Are you listening  

Are you listening?

Angela Bartlett from Hidden Beauty UK provides you with some top tips to check that you’re listening to what your clients are really saying.  Read more


Client consultation  

The importance of client consultation

We know client consultations are important, but did you know that it is a legal requirement to perform a consultation before every treatment, even for regular clients?   Read more


Client Experience  

Those little extra touches to your clients reception

Theoretically speaking, providing a technically excellent treatment should be all that it takes to get clients returning to your business, but in reality that doesn’t always happen.  Read more


Mystery Shopping Pros & Cons  

Mystery Shopping

The NHF are launching a mystery shopping service, where members will be able to have experts visit your business on your behalf and posing as real clients.   Read more


Find a salon
Subscribe to our Newsletter