Members will:

  • Always place the welfare of the client above any other consideration
  • Not bring the National Hairdressers’ Federation (NHF) or the hairdressing, barbering or beauty industry into disrepute
  • Have suitable and adequate insurance (public liability as a minimum and ideally professional indemnity insurance as well) to protect clients and employer’s liability insurance for employees
  • Ensure staff provide a high standard of customer service
  • Ensure that staff are qualified to carry out the services offered to clients.  Where trainees are involved they will be supervised by a competent member of staff
  • Carry out advertising, promotion and publicity in a way that does not deceive or mislead the public
  • Have obtained permission in advance if an image or the name of another hairdressing, barbering or beauty business or an individual is used in advertising, promotion or publicity materials
  • Display clear descriptions of services, prices and accepted methods of payment
  • Maintain their premises and all equipment to ensure the health and safety of clients, visitors and staff and observe the strictest standards of hygiene and cleanliness
  • Try to resolve any complaints quickly, fairly and efficiently
  • Abide by the Code of Conduct and sign a declaration to confirm this when completing the NHF membership application form. 

The Code of Conduct is also available here or by calling the membership team on 01234 831965 or emailing enquiries@nhf.info