E-marketing, including emails and texting, is a great way to stay in contact with your clients and keep them up to date with the latest trends, special offers and news from your salon or barbershop.
However, your marketing activity must comply with GDPR – the strict new data protection laws introduced earlier this year.
This blog post covers:
- GDPR – what you must do
- Why do e-marketing?
- Special days and seasonal marketing
- The need for a ‘call to action’
- Salon software and e-marketing
- Setting up an e-newsletter
The good news is that your salon or barbershop can still send out marketing emails and texts to your clients.
However, under GDPR you must comply with strict rules. You can only send e-marketing messages to:
• Individuals who have specifically agreed to receive messages from you.
• Recent clients who were given a simple way to opt out of marketing messages when you first collected their details, and a simple way to opt out in all the messages you’ve sent them since.
If you are in any doubt, get fresh consent.
Download our detailed Members-only guide to GDPR.
Remember: to comply with GDPR all your marketing messages must include the name, address and contact details of your salon or barbershop business and an easy way for your client to opt out of receiving marketing messages.
E-marketing via email and text is a simple, effective and affordable way to build loyalty and trust with your client base.
An attention-grabbing subject line followed by a brief and easy-to-read message written in your own distinctive voice and style will help to build your salon or barbershop brand and inspire loyalty among your clients.
Make sure you have something of genuine value or interest to say, for example, new members of staff, new services or treatments and special offers.
More and more people are accessing their email via mobile devices so it’s a great way to reach your clients throughout the day.
Don’t overdo it. If you send too many messages, your clients may opt out.
Plan ahead to make sure you don’t miss any e-marketing opportunities relating to the seasons and special days throughout the year. For example:
- Do you know your clients’ dates of birth? If so, send a happy birthday message and money-off voucher.
- Offer tips for Christmassy hair, makeovers and nails, and express appointments for clients going to festive parties straight from work.
- Offer special ‘pamper’ appointments as gifts to buy for Mother’s Day, Father’s Day or Valentine’s Day.
- Special appointments and tips for hair and skin care in the sun can be offered during the holiday season.
- The New Year is a good time to cheer your clients up with some special offers on appointments and a products sale. Find out how to make your salon and barbershop staff retail savvy.
NHF Members can download our social media calendar to help you plan your marketing activities throughout the year.
Make sure your message is clear about what to do next. For example, how to take advantage of a special offer or make an appointment, and the date when sales and offers end.
Always include a link to your website and/or main social media site, for example, Facebook or Instagram – but make sure your site has lots of relevant and up-to-date information that will keep your visitors interested and engaged.
Use salon software to set up automated e-marketing. These can include:
- New client welcomes.
- Thanks for recommending a friend.
- Birthday messages and offers.
- ‘Missing you’ messages.
- Appointment reminders.
Speak to your salon software provider for more information. Don’t forget: automated messages must still comply with GDPR. Your provider should be able to advise on this.
Why not set up a regular monthly newsletter to share the latest news, tips and offers from your salon or barbershop? MailChimp offers a free service for up to 2,000 subscribers.
You will be able to measure the success of your e-marketing activities by seeing how many people open your newsletter, which links are followed and how many people unsubscribe. It’s a good way to improve your marketing messages by finding out what works best.
The same rules apply – keep the information short, easy-to-read and relevant to your audience. Stick to your salon or barbershop’s ‘voice’ and branding and provide clear links and calls to action.
• Make sure your marketing activities comply with GDPR.
• E-marketing is simple, effective and affordable.
• Create a calendar to make the most of seasonal marketing and special days.
• Keep messages short and relevant with a clear ‘call to action’.
• Always personalise your marketing messages by using your clients’ names.
• Stick to your salon or barbershop’s distinctive voice and style.
• Use salon software to automate messages.
• Measure the success of your e-marketing by using newsletter programs such as MailChimp.
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