Hidden Beauty UK

Hidden Beauty are specialists in mystery shopping services for beauty and hair salons, spas and associated industries providing you with an important service for you to gain client satisfaction and repeat business.

Hidden Beauty Mystery shopping employs ‘Undercover Agents’ who will visit your business on your behalf posing as ‘real clients’ to evaluate the service, quality and impression that your business offers. Worthy feedback and evaluation of your business Give your clients a better experience and reveal the full potential of your business! We are your eyes and ears!

Mystery shopping is an indispensable tool used to improve business in many ways including: Measure employee integrity; Provide feedback on customer service; Measure client satisfaction; Quality and comfort of facilities; Staff performance; What message your business is communicating; Overall attraction to prospective and regular clients; Staff upholding your salon values; Surveying your competitors