View the articles below for expert information and advice about delivering a great client experience.

reception area

Make a big difference to your salon reception with little extra touches

You’ll want to make a fabulous first impression as soon as your clients walk through the door. Read more

Client Experience

Client reception: the importance of your front-of-house staff

How can you help your front-of-house staff make the most of their role - and a real difference to your bottom line?  Read more


Loyalty lessons: learn how to keep your salon clients

Find out how to keep your clients, if loyalty schemes can help, and how to make the most of your salon software. Read more

Client Experience

How to deal with the salon client from hell

Sometimes those client/stylist relationships can be dreaded ones, and clients can become a client from hell. In that case, you simply need to remember a few things.   Read more


The Great Client Experience

Customer experience differentiates your salon from the one around the corner. We all deliver a great client experience at times but how do you get the team to make sure this happens every time.  Read more


Are you listening?

Angela Bartlett from Hidden Beauty UK provides you with some top tips to check that you’re listening to what your clients are really saying.  Read more


The importance of a client consultation

Whether you have a new client or one that’s been coming to you for years, always carry out a full consultation at the start of the appointment. Read more