View the articles below for expert information and advice about delivering a great client experience.

reception

Make a big difference to your salon reception with little extra touches

You’ll want to make a fabulous first impression as soon as your clients walk through the door. Read more

Client Experience

Client reception: the importance of your front-of-house staff

How can you help your front-of-house staff make the most of their role - and a real difference to your bottom line?  Read more

beauty

Loyalty lessons: learn how to keep your salon clients

Find out how to keep your clients, if loyalty schemes can help, and how to make the most of your salon software. Read more

Client Experience

How to handle client complaints in your salon or barbershop

Handling complaints well is a vital skill for salon and barbershop owners. Find out how to respond when someone complains. Read more

consultation

The importance of a client consultation

Whether you have a new client or one that’s been coming to you for years, always carry out a full consultation at the start of the appointment. Read more