Click on the articles below for more blogs and information from the experts in delivering a great client experience.

Online reviews

Handling negative online reviews of your hair or beauty business

How to deal with negative online reviews and protect your hair and beauty brand and reputation.   Read more

Client Experience

How to deal with the salon client from hell

Sometimes those client/stylist relationships can be dreaded ones, and clients can become a client from hell. In that case, you simply need to remember a few things.   Read more

Great Client Experience

The Great Client Experience

Customer experience differentiates your salon from the one around the corner. We all deliver a great client experience at times but how do you get the team to make sure this happens every time.  Read more

Are you listening

Are you listening?

Angela Bartlett from Hidden Beauty UK provides you with some top tips to check that you’re listening to what your clients are really saying.  Read more

Client consultation

The importance of client consultation

We know client consultations are important, but did you know that it is a legal requirement to perform a consultation before every treatment, even for regular clients?   Read more

Client Experience

Those little extra touches to your clients reception

Theoretically speaking, providing a technically excellent treatment should be all that it takes to get clients returning to your business, but in reality that doesn’t always happen.  Read more