The NHF are launching a mystery shopping service, where members will be able to have experts visit your business on your behalf and posing as real clients. The experts will be able to evaluate the service they receive, quality and impression that your business offers.
Mystery shopping is a great tool that can benefit your business and improve the service you offer in a number of ways including:
- Measure the integrity of your employees
- Provide feedback on customer service aspects of their visit
- Measure client satisfaction
- Staff performance
- What message your business is communicating
- Overall attraction to new and regular clients
MYSTERY SHOPPING SERVICES & PRICE GUIDE
Expert Mystery Shop: £250*
- Assessment of the business owners requirements
- Sampling of one treatment
- Full report
- Telephone follow up with recommendations for improvement where necessary
The expert mystery shop is undertaken by a high calibre of industry professionals who have the knowledge to judge and benchmark technical standards.
*treatment costs will be in addition to the £250 fee
Customer Service Mystery Shop: £99*
- Assessment of one treatment
- Brief report
- Telephone follow up with further recommendations where necessary
The customer service mystery shop focuses on the customer experience and service outcome.
*treatment costs will be in addition to the £99 fee
To book your expert or customer service mystery shop:
- Go to the NHF shop and purchase the required service online
- By phone on 01234 831965
We require you to fill in this form to know some finer details of the service you require.
DELIVERING A GREAT CLIENT EXPERIENCE BUSINESS EVENT
The NHF are running a series of 1 day events across the country on delivering a great client experience.
|14 April 2014
3 June 2014
1 July 2014
1 September 2014
24 November 2014
Learn from salon owners who run successful businesses themselves, share their know-how and network with other ambitious salon owners who, like you, are keen to grow their business.
More information & how to book:
- Go to www.nhf.info/events to book and pay online or
- Call the Membership Team on 0845 345 6500 or 01234 831965 or email firstname.lastname@example.org